Job Title: System Administrator
Location: Atlanta, GA(hybrid)
Duration: 6+ months (Extendable upto 2 Years)
Type: Contract

Job Description :
The selected candidate will have knowledge of the following systems:

• CCTV (software and hardware components)
• Parking Systems
• Access Control Systems
• Sensor monitoring systems.
• Emergency Management Systems (First responders)
• System configuration and administration

Responsibilities & Duties:

• The System Administrator will be responsible for analyzing, designing, construction and supporting application implementation development according to business requirement.
• Identifying business problems and proposing solutions.
• Provide required project documentation such as designs documents; develop test plans, and deployment support.
• Providing expertise and possible solutions to resolve business needs. Provide on-call support when necessary.

• Perform systems analysis, design, construction, testing, documentation, and deployment of new applications or enhancements to/redesign of existing applications in all aspects of data structure, application module and workflow and information delivery.
• Perform process and data analysis and testing to successfully integrate software packages into the network environment.
• Use data and process models and other structured analysis, design, and programming concepts and techniques to accomplish these tasks.
• Assist users in identifying issues and developing appropriate business and/or technical procedures to be used with new/enhanced/reengineered applications or with existing applications because of new business requirements.
• Perform application upgrades, installation, and configuration and maintain web interfaces, develop layout design, dynamic\interactive web sites, pages, application while enforcing and maintaining web security.
• Ensure website design consistency and compliance with required standards. Strong programming and troubleshooting skills necessary.
• Gather and analyze information requirements.
• Work with members of the user community to determine business needs, evaluate alternative solutions, and assist with implementation scope and schedule.
• Use business data and process modeling principles and techniques to assist in documenting and analyzing business information requirements and solutions.
• Collaborate with developers to design and implement solutions.
• Collaborate with management and users to define requirements to reduce costs, expand business optics and simply processes.
• Write technical requirements specifications according to standard templates, simply, clearly, and concisely.
• Provides input to effective change management, training requirements, and rollout plans to business and users.
• Individual must be creative, have good illustration and layout skills, good communication skills.

Technical Support

• Provide general and technical application support and maintenance including troubleshooting, investigating problems, modifying programs and processes, making operational enhancements.
• Ensure design is suitable and meets the level of functionality required by the user and developer.
• Design, analyze, configure, develop, assist with testing, and maintenance of department systems and update department websites, dynamic and interactive pages, web-based application, custom web reports, data extracts, multimedia-based layout, graphics, animation, and web video as needed.
• Provide technical recommendation to staff and customers; research new technology and trends; design, troubleshoots, tests, and analyze system problems and determines solution; contacts vendors to research products and resolve technical problems; makes recommendations to department for software and equipment purchases.
• Provide a solid working knowledge of systems programming concepts and applications, data quality control and quality assurance techniques.

Job Duties include but are not limited to:

• Design, support and respond to all design elements on capital construction projects for Airport Systems expansion and installations.
• Responding to issues via the Service Now ticketing system in accordance to established SLAs.
• Perform software installs/upgrades on systems.
• System troubleshooting to address accessibility issues and system malfunctions.
• Create new accounts for users in accordance with the approval process.
• Configuring new devices for support of systems
• Perform quarterly audits on systems.
• Create and update system maintenance documentation.
• Perform server upgrades.
• Vendor management—constant communication with system vendors to ensure maintenance and issues are performed on systems.
• Ensure vendor maintenance and support is provided accordingly to agreement.
• Provide recommendations to improve end-user experience/system efficiency.
• Routinely conduct walk-throughs throughout airport to ensure digital signage and monitors are functional.
• Generate tickets/work orders through vendor portal for vendor managed systems.