Current Openings
ServiceNow Administrator/Developer
, NORTH CAROLINA | Contract
Post Date: 04/24/24
Job ID: 24-00629
Job Type: Contract
Job Description
Job Title: ServiceNow Administrator/Developer
Job Location: (Remote) NC
Duration: 6 months ( Extendable up to 2 to 3 years)
Notes: ***This position is remote for the duration of the engagement.
Duties and Responsibilities:
Administer the ServiceNow platform across the IT Service Management application
• Perform any necessary enhancements, upgrades, or maintenance on the platform
• Adhere to the best practices and standards on the ServiceNow platform as defined
by agency process and FedRAMP compliance
• Handle all enhancement requests and develop on ITSM application used on the
platform
• Work with developers on the next stage processes for the platform
• Be able to gather business requirements, analyze, and translate into technical
documentation and development
• Monitor application performance and analyze code
• Adhere to advancements and changes on the ServiceNow platform and lever them
to provide business solutions
• Establishing user journeys and creating the user stories to support the design and
configuration of IT Service Management
• Supporting the iterative configuration of the ITSM application, engage stakeholders
to conduct reviews through joint design sessions
• Proactively researching and suggesting enhancements to existing engagements
• Develop and implement fixes for bugs and issues found in ServiceNow production
for IT Service Management
• Perform system/workflow enhancements and script changes in ServiceNow to
enable changing/evolving business practices.
• Execute data mapping and bulk data imports/updates when necessary
Minimum Qualifications:
• Bachelor's degree in Computer Science, Information Systems, or a related field
• 3-5 years of experience in ITSM technology, specifically supporting the processes
and administration of ServiceNow
• Experience designing and deploying web-based end user self-service portals
• Knowledge of and experience with web technologies, including JavaScript, HTML,
XML and Web Services
• Experience with ServiceNow forms, fields, views, lists, UI policy and actions, and
client and server scripts
• Experience integrating ServiceNow with other tools and services; monitoring,
alerting and federated sources of CI data
Skills:
- Experience working in the governmental sector (local, state,or federal).
- Experience successfully implementing the ServiceNow ITSM application and processes leveraging the ITSM framework.
- Experience performing continuous improvement initiatives for processes and services.
- Strong knowledge and familiarity with customer service/case management processes.
- Excellent verbal and written comm skills, ability to communicate clean, organized, and thorough information and data appropriate for intended audience.
- Ability to develop insightful, beneficial, and actionable analyses with detailed explanations regarding drivers of those results.
- Produce unambiguous, comprehensive, and accurate interpretations of analysis.
- Ability to obtain a security clearance with FedRAMP administration standards
