Current Openings

Desktop Support

Richmond, VIRGINIA | Contract
Post Date: 01/15/21
Job ID: 21-00058
Job Type: Contract

Job Description

Job Title: Desktop Support
Location: Richmond, VA
Duration: 10+ months
Interview mode: WebCam only
***THIS POSITION IS 100% ONSITE***


Job Description:
Provide 1st level support to Client proprietary Voter Registration System and other client's systems
  • Administer access to client systems
  • Provide deskside support to client staff, to include hardware and software installation/troubleshooting
  • Answer System Support hotline to provide technical support and direction
  • Maintain client's technical knowledge base, including updating and creating knowledge base articles
  • Maintain Agency assets via client's asset management system
  • Possess exceptional customer service skills
  • Manage ticket queues, and following up on open tickets
  • Assist with special projects as needed
  • Perform other support related tasks as assigned
  • Ability to relay technical information to non-technical users