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Current Openings

Desktop Support

Atlanta, GEORGIA | Contract
Post Date: 04/24/24
Job ID: 24-00636
Job Type: Contract

Job Description

Job title: Desktop Support
Location: Atlanta, GA
Duration: 6+ months
Type: Contract

Job Description:
  • The client is seeking Desktop Support resource that will be part of a team responsible for supporting workstations running on Windows 10 and higher platforms in a 24x7 operating environment. This role will be responsible for handling all Tier 1 & some Tier 2 issues.The Technician is responsible for "imaging” workstations as outlined by departmental standard operating procedures and installing and configuring all associated hardware.
  • The Technician is responsible for proactively monitoring these workstations and is responsible for firmware updates, operating system updates, anti-virus software updates, security patches, and repair of any hardware failures.
  • The technician will also provide helpdesk support including answering helpdesk phones and resolving end-user computer issues using remote diagnostic and troubleshooting tools. Duties will require after-hours support. The Technician will report to the Technical Services Manager and must coordinate activities with other business units within the
division to meet the department's overall objectives.

Experience required:
  • 2 years' experience doing desktop support.
  • Experience with Windows and Mac operating systems.
  • Experience with cloud technologies.
  • Experience doing PC Builds and deployments.
  • Experience working with a ServiceNow ticketing system.
  • Previous experience troubleshooting issues with applications.
  • Ability to troubleshoot and resolve issues within O365 and other apps.
  • Solid understanding of Azure AD.
  • Excellent communication skills.
  • Ability to troubleshoot VPN issues.
  • Basic Networking experience.
  • Provides management of domain accounts and group permissions.
  • Responsible for supporting remote sites around the Airport.

Essential Education/Certification(s):
  • Associate in Applied Science (AS) with certifications such as A+ Certification, CompTIA Network+, CCNA, or a minimum of 2 years of hands-on equivalent experience in computer repair or any combination of education and experience that would provide the desired skills, knowledge, and ability to perform the job functions.