Current Openings
Help Desk Support
Golden, COLORADO | Contract
Post Date: 04/17/24
Job ID: 24-00589
Job Type: Contract
Job Description
Title: Help Desk Support
Location: Golden, CO (Hybrid)
Duration: 6+ Months
Type: Contract
Note:
Required Skills:
Location: Golden, CO (Hybrid)
Duration: 6+ Months
Type: Contract
Note:
- Must me local.
- Must be able to work from home on Fridays.
- Must be able to interview in person.
- Must be able to take CJIS certification training/exam.
- Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems.
- Responds to telephone calls, email and personnel requests for technical support.
- Documents, tracks and monitors the problem to ensure a timely resolution.
- May require an associate degree in a related area and at least 1 year or equivalent experience in the field or in a related area.
- Has knowledge of commonly used concepts, practices, and procedures within a particular field.
- Relies on instructions and pre-established guidelines to perform the functions of the job.
- Primary job functions do not typically require exercising independent judgment.
- Answer call center phones in a friendly, helpful and professional manner.
- Open a ticket for support and provide that support once trained.
- Create new network user accounts per procedure, Disable network accounts per procedure. Update Microsoft exchange information per procedure based on information supplied.
- Work tickets assigned in the queue and assist with assigning tickets to others in the team.
- Must be very customer service oriented, enjoy working with users to solve their issues over the phone primarily and in person when assigned.
- Adept at asking questions to better support the user with process and procedures. Must be a team player.
Required Skills:
- TCP/IP
- Windows 9x/2000/XP/NT/Vista/7
- Service Desk Ticket System
- Adobe Acrobat
- Communication skills both verbal and written
- Learning ability
- Team work
- Active Directory
- MicrosoftOffice