Current Openings

Sr. Software Engineer - IVR

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Post Date: 01/28/21
Job ID: 21-00089
Job Type:

Job Description

 

Job Responsibilities:

 

  • Full lifecycle application development
  • Design, code and debug software
  • Perform software analysis, risk analysis, reliability analysis
  • Participate in software modeling and simulation
  • Integrate new software solutions with existing systems
  • Extract and reverse engineer existing code
  • Work alongside and collaborate with UX and engineering teams to develop new ideas into demo-able products, features, services, and tools utilizing the latest software development stacks and related technologies

 

 

Skills and Experience Required:

 

Required:

  • Development experience with the Nuance and/or Genesys suite of call center operations products in on-premise and cloud deployment models
  • Experience with chat bot software
  • Experience supporting inbound/outbound voice, SMS, and texting platforms and applications
  • Cloud platform knowledge with Kubernetes, AWS, and PCF

Desired:

  • AI exposure
  • Java, Spring boot, and/or web development background
  • Big Data exposure (Hadoop preferred)