Current Openings

Desktop Support Analyst

Durham, NORTH CAROLINA | Contract
Post Date: 01/27/21
Job ID: 21-00084
Job Type: Contract

Job Description

Job Title: Desktop Support Analyst
Location: Durham, NC
Duration: 11 Months

*Some local travel may be required in performance of the work
*Valid North Carolina Driver's License required

Job Description:
The client requires the services of a Desktop Support Analyst to assist with desktop support to client's end users, including client users in training environments located at the main client facility. The position will act as a member of the Desktop Support team responsible for setting up and breaking down laptops and desktops in training or classroom settings, as well as supporting the hardware, operating systems and client applications running on the laptops and desktops, troubleshooting end user computer related issues, reimaging PC's, installing software, using remote desktop utilities, and providing general computer related support. This position functions as a member of a team and participates in the incident management ticketing system. This position is also responsible for notifying users on the progress of their issues by voicemail, email or in-person communication. The Desktop Support Analyst diagnoses mechanical, hardware, software and system failures using established procedures, and determines most cost effective repair resolution to minimize customer downtime.

  • Experience using remote control software to provide desktop support
  • Experience organizing and following complex and/or detailed technical procedures to provide desktop computing hardware and software installation.
  • Experience with microcomputers, local/networked printers, Microsoft operating systems, MS Office and MS Exchange, Netware, Active Directory
  • Experience integrating knowledge and skills from a range of technologies to address work assignments.
  • Experience independently resolving routine and non-routine problems, solve problems and perform diagnostics on software and/or hardware
  • Microsoft MCSE and A+ Certification (Nice to have)
  • LAN Desk experience and Ghost experience (Nice to have)