Current Openings

Technical Writer

Arvada, COLORADO | Contract
Post Date: 01/05/21
Job ID: 21-00009
Job Type: Contract

Job Description

Job Title: Technical Writer
Location: Arvada, CO
Duration: 5 Months

**Due to COVID restrictions the work is expected to be completed via remotely**


Job Description:
Knowledge Management Content Writer
Purpose:
The purpose of this project is to assess the current knowledge articles, rewrite articles utilizing the Knowledge Centered Service (KCS) framework.
  • Review current articles
    • Document existing libraries
    • Review / document relevance of articles
    • Determine usage of current article (used by/for chatbot, end user, technical user, etc.)
    • Determine if there are redundancies
  • Rewrite articles utilizing Knowledge Centered Service (KCS) framework and store accordingly
  • Identify and document opportunities for additional libraries and/or articles
Deliverables
  • Document any gaps in current state per initial review
  • Inventory of rewritten articles
  • Documented opportunities for additional libraries and/or articles
Schedule Overview
  • January 2021 - Contract with Resource(s)
  • February 2021 Initial review and documentation of current is delivered
  • April 26, 2021 - Applicable articles have been written or rewritten and stored in new inventory location
  • May 5, 2021 Delivery of identified opportunities and any project closing artifacts
Skills/Qualifications
  • Technical writing experience (1-5 yrs)
  • Understanding of Knowledge Centered Service methodology
  • Practice writing different kinds of instruction manuals
  • Able to work independently (work will be remote) and in a team environment
  • Able to work with Tier 1, 2, and 3 technical staff and customers to update articles
  • Edit, standardize, or make changes to material prepared by other writers or establishment personnel
  • Standardize content across platforms and media
  • Gather stakeholder feedback to update and improve content