Current Openings

Readiness Liaison Specialist

Durham, NORTH CAROLINA | Contract
Post Date: 01/04/21
Job ID: 21-00007
Job Type: Contract

Job Description

Job Title: Readiness Liaison Specialist
Location: Durham, NC
Type:Contract

Duration: 12 months
Job Description
  • The client requires the services of a readiness liaison to support change management and readiness for implementation.
  • Extensive statewide travel up to 70% of the time is required in the performance of the work. Travel may include some evenings and weekend days.
  • The Client seeks contract resources to provide onsite support for county users as they learn the Case Management System. This is NOT a desktop support and NOT a help desk support position. This position uses knowledge of functionality, as well as understanding of how counties provide delivery of services to guide new users in correct navigation and submission of case data in the system. This role uses excellent written and verbal skills to effectively coach and communicate information as well as to escalate issues to management as they arise.
  • This role may coordinate with other business team and project team members to troubleshoot, replicate and report errors and/or unexpected outcomes within the system.
  • The Support Liaison acts as an integral part of Readiness and Implementation Support initiatives to facilitate meetings, conferences, and other activities to advocate for and foster effective communication, and maintain communication with county staff to clarify statutory, policy and procedures concerns impacting or related to one or more program areas.
  • ** Extensive statewide travel is required up to 70% of the time. Work hours may occasionally include evenings and weekends. Travel expenses are reimbursed using the protocol for submitting expenses after travel. Per diem is paid directly to the contractor, most hotel expenses are direct billed to the state resulting in no out of pocket for the contractor.
  • The contractor will, at the direction of management, either ride with an employee driving a car or drive their personal vehicle and be reimbursed mileage after travel.**
Required Skills:
  • Demonstrated working knowledge base of technical requirements, program requirements and business needs in county
  • Demonstrated working knowledge of/ability to interpret laws, rules and policies with an emphasis on policy, and procedures
  • Demonstrated working knowledge of relevant information associated with practice, policy, law, and rules
  • Ability to collect, review and interpret data effectively to ensure stakeholder and agency objectives are met
  • Significant proficiency in navigation, application development and capacity for system analysis to support user enrichment and strategic plans
  • Ability to work systematically and logically to resolve problems, identify causes and anticipate both expected and unexpected results
  • Demonstrated above average written and oral communication skills including correct grammar, vocabulary, and terminology for effective communication
  • Ability to plan and organize large volumes of work in an organized, detailed, and results driven manner both in a team and individually
  • Demonstrated above average relationship building and retention skills with both internal and external partners