Current Openings

Helpdesk Support

Hartford, CONNECTICUT | Contract
Post Date: 10/23/20
Job ID: 20-01014
Job Type: Contract

Job Description

Job Title: Computer (Helpdesk/LAN) Technician
Location: Waterbury, Connecticut   
Type: Contract
Duration: 6+ months

Job Description:
The project requires one full-time level 1 Computer Technician (helpdesk /LAN technician)
Required Skills/Experience
All applicants for this Statement of Work must have a minimum of 2 years of experience in computer hardware/software/LAN network installation and troubleshooting. Please indicate knowledge and experience related to these areas on résumés.
  • Expert in building laptops, tablets, desktops with MS Windows 10 operating system
  • Proven record installing and troubleshooting software in Windows environment: MS Office, Web browsers, end user equipment such as printers (Toshiba, Client) and scanners (Fujitsu, Client)
  • Proven record working with wired and wireless LAN networks, CAT5 – CAT6 cabling, network drivers installation and troubleshooting, connecting new users to the domain
  • Basic knowledge of teleconferencing using MS Teams and ZOOM
  • Ability to document, track and monitor end user problems to facilitate a timely resolution
  • Good written and verbal communication skills with ability to provide extensive documentation as needed
  • Strong experience writing documentation
  • Strong ability to work with staff of varying skill levels (executive, technical and non-technical)
Nice to Haves
  • A+ Certification
  • CCNA Certification