Job Title: Computer (Helpdesk/LAN) Technician
Location: Waterbury, Connecticut   
Type: Contract
Duration: 6+ months


Job Description:
The project requires one full-time level 1 Computer Technician (helpdesk /LAN technician)
 
Required Skills/Experience
All applicants for this Statement of Work must have a minimum of 2 years of experience in computer hardware/software/LAN network installation and troubleshooting. Please indicate knowledge and experience related to these areas on résumés.

• Expert in building laptops, tablets, desktops with MS Windows 10 operating system
• Proven record installing and troubleshooting software in Windows environment: MS Office, Web browsers, end user equipment such as printers (Toshiba, Client) and scanners (Fujitsu, Client)
• Proven record working with wired and wireless LAN networks, CAT5 – CAT6 cabling, network drivers installation and troubleshooting, connecting new users to the domain
• Basic knowledge of teleconferencing using MS Teams and ZOOM
• Ability to document, track and monitor end user problems to facilitate a timely resolution
• Good written and verbal communication skills with ability to provide extensive documentation as needed
• Strong experience writing documentation
• Strong ability to work with staff of varying skill levels (executive, technical and non-technical)

 
Nice to Haves

• A+ Certification
• CCNA Certification