Current Openings

Desktop Support

Atlanta, GEORGIA | Contract
Post Date: 10/01/20
Job ID: 20-00936
Job Type: Contract

Job Description

Job Title: Desktop Support
Location: Atlanta GA 30303
Duration: 8+Months




Job Description:
Under direct supervision, provides management information system user support on a continuing basis either by phone or site visit. Troubleshoots end-user problems.
Under direct supervision, provides management information system user support on a continuing basis either by phone or site visit. Troubleshoots end-user problems. Analyzes and designs software modifications to meet users' needs. May develop and conduct training programs for software/hardware users. Qualifications: Vocational/Technical degree in computer applications, computer technology or a closely related area from an accredited college OR High school diploma or GED AND 5+ year of experience providing software or hardware customer support of technical assistance to computer users Experience performing as Helpdesk Technician with hands on knowledge in resolving issues with Outlook, MS Office, Win 7 and 10, Active Directory. Must have detailed knowledge of the system, its software and hardware. Answer user inquiries regarding computer software or hardware operation to resolve problems. Oversee the daily performance of computer systems and applications. Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets outside of SLA's until resolved Provide special project support imaging, deployment, breakdown & relocation of computer equipment Troubleshoot workstation & peripheral problems & effectively diagnose and resolve issues remotely and in person. Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support. Ensure that end user applications and equipment continue to work as expected & are in compliance with all applicable policies, procedures, and rules Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets outside of SLA's until resolved Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications Aware of the latest trends in IT and software. Attention to the details and high concentration. Must have a strong characteristic and spirit for good and sound customer service. Be able to work with people and must have strong communication skills. Must be able to establish a good working rapport with the clients quickly. Be willing to work at odd hours at times. Must have patience, a logical mind and must be willing to learn continuously.

Skills and Abilities:
Vocational/Technical degree in computer applications, computer technology or a closely related area from an accredited college
Required
  • Experience providing desktop/laptop computer hardware support
  • Experience imaging and deploying laptops
  • Experience supporting Microsoft Office 2013 or higher
  • Experience supporting Microsoft Outlook email client
  • Experience supporting remote workers and troubleshooting VPN and remote technology issues
  • Experience in an Active Directory Domain environment.
  • Pulse Secure
  • Adobe Acrobat