Current Openings

Helpdesk Support

Trenton, NEW JERSEY | Contract
Post Date: 08/27/20
Job ID: 20-00840
Job Type: Contract

Job Description

Job Title: Helpdesk Support
Location: Trenton NJ
Type: Contract
Duration:10+ months
This requirement is a 35 hr. work week


Candidate should be comfortable working in the Client office part of the week. The manager states this is a safe, socially distanced environment.

Job Description:
Note: This requirement is a 35 hr work week .Candidate should be comfortable working in the Client Office part of the week. The manager states this is a socially distanced safe environment. Full-time professional work experience in a service desk / help desk environment. RELEVANT WORK EXPERIENCE: 2 or more years. Provide tier 1 technical support. Duties include: " Respond to incidents and requests that come into the help desk via phone and email " Resolve those tickets that can be completed within approximately 10 minutes and assign the rest to the appropriate tier 2/3 staff member or application staff " Close tickets with appropriate notes and resolutions in a timely manner " Subject areas include " Active Directory and Office 365 accounts " Desktops, laptops, tablets, smartphones " Desktop productivity apps (MS Office, Adobe Acrobat, FileMaker, Oracle) " Custom department and division applications " Basic network connectivity troubleshooting

  • Ability to provide first level technical support to all users of DCA IT systems (hardware and software).
  • Ability to perform in-place upgrades of PCs and laptops and install software as needed
  • Perform in-place upgrades of PCs and laptops and install software as needed
  • Document all work completed and updae Help Desk inventory, solutions DB, et
  • Ability to image computers, preparing newer computers for deployment.