Current Openings

O365 Engineer

Raleigh, NORTH CAROLINA | Right to Hire
Post Date: 08/26/20
Job ID: 20-00834
Job Type: Right to Hire

Job Description

Job Title: O365 Engineer
Location: Raleigh,NC (Remote as of Now)
Type: Contract to hire (Temp to Permanent)
Duration: 6 months
Interview Type: Either Webcam Interview or In Person
Job Description:
This position will develop a roadmap and service delivery strategies for the suite of tools and applications within the Microsoft Office 365 landscape.
***Currently everyone is working remotely. However, once staff return to site the successful candidate will have to be onsite for work.
Responsibilities and Duties
  • To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described.
  • Identify, research, recommend, and implement Office 365 solutions and applications such as Teams, Flow, PowerApps, OneDrive, Forms, Bookings, SharePoint, etc.
  • Serve as an ITS point of contact regarding new requests related to Microsoft applications and solutions to meet business needs
  • Develop, maintain and update Office 365 governance documentation
  • Provide second level support services to staff, faculty and students for complex, technical and configuration issues related to Office 365 applications
  • Implement compliance and enforce ownership of applications and site content with stakeholders - Develop and maintain scripts used to manage\support the Office 365 environment for multiple applications
  • Partner with ITS and other workgroups for the integration and testing of applications that support Office 365 solutions
  • Manage Office 365 security administration in collaboration with the Cybersecurity team - Stay current on Office 365 changes, updates and new Microsoft releases for Office 365 and related products - Provide system support and maintain uptime as defined within the IT acceptable standards - Define requirements and scope for project implementations
  • Ensure effective use of existing applications and deliver new solutions on time and with high quality - Perform application maintenance, e.g. system parameters, user permissions, etc.
  • Ensure compliance with license agreements and provide input into contract(s) for the College's Microsoft Enterprise Agreement and other Microsoft applications - Provide training to ITS support staff on O365 applications in order to address HD calls; also provide needed training on O365 applications to end users in conjunction with project related implementations
  • Identify, research, recommend, and implement Microsoft applications outside of the Office 365 suite
Qualifications Knowledge, Skills, and Abilities: -
  • Project management experience implementing and maintaining Office 365 solutions that focus on workflow, document management, and content creation for web-focused business teams.
  • Knowledge of Microsoft SharePoint - Knowledge of Microsoft Security using Active Directory, Azure AD, and Office 365 Online groups
  • Knowledge of Windows Operating Systems, Microsoft SQL, Microsoft IIS, Microsoft Internet Explorer, and network concepts
  • Experience in the development of technical and user documentation - Basic scripting and development skills using PowerShell
  • Demonstrated focus on customer service skills and ability to communicate clearly and effectively to a wide variety of audiences
  • Ability to multi-task and set priorities within tight timelines and high client expectations - Strong analytical, project management, customer service, and team-oriented interpersonal skills
  • Critical thinking and problem determination skills
  • Strong computer skills including proficiency with Microsoft Word, Excel, PowerPoint, Outlook, and web-browsers
  • Ability to identify deficient processes/procedures and assist in the development and implementation of solutions
  • Ability to maintain a high level of confidentiality Minimum Requirements: Associates Degree At least 3 years' experience in Information Technologies, or another related area with experience supporting Office 365 applications
  • Associates Degree in an IT related field
  • At least 5 years' experience in Information Technologies, or another related area with experience supporting Office 365 applications in a higher education environment.
  • One or more Microsoft O365 Certifications such as Developer Associate, Modern Desktop Administrator Associate, Teamwork Administrator Associate, Fundamentals or Enterprise Administrator ITIL Foundation Certification