Current Openings

Helpdesk Support

Hartford, CONNECTICUT | Contract
Post Date: 07/29/20
Job ID: 20-00768
Job Type: Contract

Job Description

Job Title: Helpdesk Support
Location: Hartford CT
Duration: 2 Months


Job Description:
DSS is seeking a Help Desk Analyst for a sizable laptop deployment over a period of two months. The person should be a self-starter; detail and customer service oriented, should have excellent written and oral skills and must also be able to work in a fast passed customer oriented environment. IT services necessary for the completion/deployment, required maintenance and enhancement for the following:
  • Provide basic support and troubleshooting.
  • Maintain, update and modify all existing computers and laptops to the latest patch, virus and
security standards.
  • Management, installation and monitoring of operating system and productivity software hotfixes and updates for all DSS computers.
  • Provide ongoing support of required technical documentation, asset Management, and the
tracking of Adds, Moves and Changes of DSS equipment.


Desktop Services: Considerable imaging and deployment experience required. Familiarity with Free
Open Ghost (FOG) a plus but not required. Diagnoses and resolves simple computer and software
problems using a variety of diagnostic tools; uses diagnostic tools to identify hardware and/or
software problems and initiates repair; rebuilds PCs and reconfigures user specific settings; installs
new software releases of simple to moderate complexity; coordinates installation of and installs,
modifies and maintains hardware and/or software; configures and installs terminal emulation software
for host connection; performs related duties as required.

Network Services: Provides first level support for basic network connectivity, or related network
issues for the user community; assists with diagnoses and resolution of basic network problems;
provides user support and on the spot training to users; performs related duties as required.

Required Skills / Experience

2 to 5 Years of experience in Information Technology (IT) operations support areas. At least 2 years
of experience must be in a Help Desk team environment. The successful candidate must have strong
interpersonal skills and the ability to thrive in a fast paced environment.